Policy Page

Ordering
Please place your order at least 72 hours prior to your event. We will make every effort to accommodate last minute requests, but this lead time is necessary to ensure that the freshest ingredients and adequate staff are available. Orders must be confirmed the day before your event.


Custom menus
We are happy to create a custom menu including special dietary options (vegetarian, gluten-friendly, etc.).  Please contact Lesia Gregory at (336) 745-8309 to discuss menu options.


Cancellation
We realize that emergency cancellations do occur, and we’ll do our best to avoid any cancellation charges. If an order is cancelled at least 48 hours in advance, we can usually avoid any charges except for specially ordered food products or prepared foods that cannot otherwise be utilized. Cancellations within 24 hours will incur charges for any food, labor and other costs already incurred.


Pricing
Prices quoted are for services provided during our normal business hours of 6 am to 4 pm. Arrangements can also be made for after hours catering functions at an additional charge.


Extras
Catering orders are served with quality disposable-ware. China, linens, flowers, decorations, wait staff, chef services and other custom services are also available at an additional charge, which will be quoted separately. Any unreturned catering equipment will be billed at full cost.


Cleanup
Cleanup is not included in the pricing for orders delivered on disposable-ware. If requested at the time of the order, cleanup services can be provided for an additional charge. Orders which specify service on china include cleanup in the pricing.


Payment
We accept all major credit cards as well as cost centers and cash for payment.


Delivery
Delivery is available on all orders for $25 or more. Orders under $25 will incur a $5 delivery charge.


Thank you for choosing Yes We Cater! It is our pleasure to serve you.




Yes We Cater! at Reynolds
401 North Main Street
Winston Salem, NC 27101